Frequently Asked Questions
Find answers to common questions about our invoice generator, billing practices, and account management.
General Questions
Is the invoice generator really free to use?
Yes, our basic invoice generator is completely free to use. You can create, customize, and download professional invoices without any cost. No hidden fees or registration required.
Do I need to create an account to use the invoice generator?
No account is required for basic invoice creation. However, creating a free account allows you to save invoices, manage clients, and access your invoice history.
What information do I need to create an invoice?
You'll need your business information (name, address, contact details), client information, invoice details (number, date, due date), and itemized list of products or services with quantities and prices.
Can I use this for any type of business?
Yes, our invoice generator works for all types of businesses including freelancers, consultants, service providers, retail businesses, and more. The templates are fully customizable.
Is my data secure?
Yes, we take data security seriously. All data is encrypted in transit and at rest. We never share your information with third parties, and you can delete your data at any time.
Creating Invoices
How do I customize the invoice template?
You can customize colors, fonts, add your logo, modify text labels, and choose which sections to include. Use the side menu options to access all customization features.
Can I add my company logo to invoices?
Yes, you can upload your company logo in PNG, JPG, or SVG format. The logo will be automatically resized and positioned on your invoices.
What file formats can I download invoices in?
Invoices can be downloaded as PDF files, which is the most professional and widely accepted format for business invoicing.
How do I add taxes to my invoice?
Use the tax settings in the side menu to enable taxes, set tax rates, and customize tax names. Taxes will be automatically calculated and added to your totals.
Can I create recurring invoices?
With a registered account, you can save invoice templates and client information to quickly create recurring invoices. Full automation requires a premium account.
Payments & Billing
How do I get paid from my invoices?
Our invoice generator creates professional invoices that you send to clients. Payment processing depends on the methods you offer (bank transfer, PayPal, credit cards, etc.).
Can I accept online payments?
You can include payment links and instructions on your invoices for services like PayPal, Stripe, or other payment processors you use.
What payment terms should I use?
Common payment terms are Net 15, Net 30, or Due upon receipt. Choose terms that work for your business and industry. You can also offer early payment discounts.
How do I handle late payments?
Include late payment terms on your invoices (e.g., 1.5% per month). Send polite reminders at regular intervals. Consider requiring deposits for new clients.
Can I charge late fees?
Yes, but ensure your payment terms clearly state late fee policies. Check local laws as some areas have restrictions on late fee amounts.
Account & Data
How do I save my invoices?
Create a free account to automatically save all your invoices and access them anytime from your dashboard. You can also download PDF copies for your records.
Can I edit a saved invoice?
Yes, you can load and edit any saved invoice. Changes will create a new invoice unless you're editing a draft that hasn't been sent yet.
How do I manage my clients?
With an account, you can save client information for quick reuse. Access the Clients page to add, edit, and organize your customer database.
Can I export my invoice data?
Yes, you can download individual invoices as PDFs and export your invoice data in CSV format for accounting software or spreadsheet programs.
How do I delete my account and data?
Contact our support team to permanently delete your account and all associated data. This action cannot be undone, so make sure to backup any important information first.
Technical Support
What browsers are supported?
Our invoice generator works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest browser version for the best experience.
Can I use this on mobile devices?
Yes, our invoice generator is fully responsive and works on phones and tablets. However, for the best experience creating detailed invoices, we recommend using a desktop or laptop.
Why won't my PDF download?
Check your browser's popup blocker settings. Clear your browser cache and cookies. If problems persist, try a different browser or contact support.
The invoice generator is loading slowly. Why?
Slow loading can be due to internet connection, browser cache, or temporary server issues. Try refreshing the page, clearing your cache, or accessing from a different network.
I found a bug. How do I report it?
Please use our Report Issue page or contact support with details about the bug, including your browser, operating system, and steps to reproduce the issue.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help. Send us a message and we'll get back to you as soon as possible.